Privacy Policy
We take your privacy and security very seriously and we are completely committed to protecting it. If you have any questions about how we protect your privacy, just shout us at elspeth@technative.live
HOW WE USE YOUR DATA
It is important that you understand how we look after your personal data and how we make sure that we meet our legal obligations to you under the data protection rules and regulations in the relevant territory. This privacy policy outlines how Technative will collect, use, store and share your personal data.
If you have any questions in relation to this policy or generally how your personal data is processed by us, please shout us on info@technative.live.
This policy applies to any personal data that we collect about you when you:
Visit one of our websites;
Contact us, for example by telephone, email, post or through submitting a form on our website.
WHO ARE WE?
In this privacy policy, the terms " we ", " our ", and " us " are used to refer to Technative. Technative consists of two distinct brands, Live and Solutions, both trading as Technative Solutions Ltd. This policy covers both brands and the points of contact are the same for both.
CONSENT
We may send you marketing messages by email or social media; about us and our services; where you have not unsubscribed and where you have purchased similar services from us, or where you have otherwise signed up, or consented, to receive marketing messages from us.
You can withdraw consent at anytime by following the unsubscribe link in the email or by using the delete my data form at the bottom of this policy.
WHAT INFORMATION DO WE COLLECT ABOUT YOU?
If you have an account with us, or enter one of our competitions, send us an enquiry or contact us in another manner we will keep this detail for 2 years unless you otherwise request us to not. If you do not click on our subscribe link we will not add you to our email marketing lists. We keep this information to ensure we provide you with the best possible service. If you have purchased a service from us we will retain the details of any financial transaction for 7yrs, in line with the law.
Each time you visit one of our websites, we will also automatically collect information and personal data about your computer for system administration including, where available, your IP address, operating system and browser type. We do this to help us analyse how users use the websites (including behaviour patterns and the tracking of visits across multiple devices), to establish more about our website users and to assist us in managing your account and improving your online experience. We also collect information about your activities on our websites, for example what device you are using and what products you're looking at.
Please see our cookies policy for further information about what information may be automatically collected when you visit our cookies page www.technative.live/cookies/
WHERE DO WE GET THIS INFORMATION FROM?
We collect some of your information directly from you, either through information that you give to us or information that we collect during your visits to our websites, or through your communications with us.
WHY DO WE NEED YOUR INFORMATION?
The main purpose for which we use your information is to provide you with the best online and offline experience you can have and to ensure we are providing you with the right information.
In particular, we use your information:
to provide customer service and support to you;
to develop and improve our products and services;
to develop and improve our websites and set default options for you and to ensure that content is presented in the most effective manner;
to provide you with information that you request from us or which we feel may interest you. We may send you marketing information by email. This can include information about new products and offers that you may find interesting;
to research our customers' preferences;
to run surveys and competitions;
to notify you about changes to our services
BASIS FOR USING YOUR INFORMATION
Compliance with legal obligations
In particular, we will need to process your personal information to verify your identity and for fraud and crime prevention purposes. Failure to provide the requisite personal information on sign-up / as you use our websites, may mean we cannot provide our products to you, as to allow you to purchase our products may mean we may be in breach of our legal obligations. You will not be able to object to processing or ask for the deletion of your personal information insofar as it falls under this category.
Necessary for the entry into or performance of a contract
When you enter into a transaction with us, a contract between you and Technative will have been entered into. In order for us to fulfil our obligations under such contract (e.g. to allow you to place an order and receive services from us), we will need to collect and process your personal information. Failure to provide the requisite personal information on sign-up to an account or on placing an order and payment information or objecting to this type of processing / exercising your deletion rights will mean we cannot provide our products to you.
Legitimate business interests
We use your personal data as set out in this privacy policy for the legitimate interests of our business to enable us to:
provide you with services as requested by you;
carry out research to understand our customers and how they purchase and and interact with our services;
develop and improve our products.
Consent
As set out above, we will send you marketing communications where you have asked us to and where you have not subsequently told us that you wish to unsubscribe. You have the right to withdraw your consent to processing of this nature at any time by contacting info@technative.live
WHO DO WE SHARE YOUR INFORMATION WITH?
We do not, and will not, sell any of your information to any third party, including your name, address, email address or credit card information.
We will use a number of carefully selected third parties to help us to provide you with products, services and to market to you. In particular, we disclose your information to:
Companies that do things to get your purchases to you, such as payment service providers, warehouses, and delivery companies;
Credit reference agencies, law enforcement and fraud prevention agencies;
Companies approved by you, such as social media sites, including companies such as Facebook and Google; and
We will provide third parties with aggregated but anonymized information and analytics about our services and, before we do so, we will make sure that it does not identify you.
We will only share your information with third party suppliers where it is necessary for them to provide us with the services we need.
We may disclose your information to other companies in connection with any merger, acquisition, insolvency situation or otherwise, in which case we will only disclose your information so far as is necessary.
We may also need to disclose personal data to third parties to comply with a legal or regulatory obligation, or if necessary for legal proceedings.
WHAT NON-PERSONALLY IDENTIFIABLE INFORMATION DO WE COLLECT?
We may also collect non-personally identifiable information (that is, information that does not specifically identify you), for the purposes of aggregates and statistics.
Marketing
We always give you the choice of whether or not you wish to receive marketing communications from us.
By contacting us at info@technative.live you can tell us that you do not wish to receive marketing communications from us and we will update your records. You can also click on the unsubscribe link in any promotional emails.
WHAT IF YOU HAVE A COMPLAINT?
If you have any concerns regarding our processing of your personal data, or are not satisfied with our handling of any request made by you, or would otherwise like to make a complaint, please contact one of our directors.
OTHER WEBSITES
Our websites may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies or your use of those websites.
CHANGES TO THIS PRIVACY POLICY
We will take all measures necessary to communicate any changes to this privacy policy to you, and will post any updated privacy policies on this page.
This policy was last reviewed and updated in May 2018.